Support and Complaints

Service

Cartova

Customer support

Support and complaints

For download access, use the order recovery page. For another order issue, use the contact details on the payment receipt and include the Cartova order identifier.

Include the checkout email, order identifier if available, what happened, the resolution requested, and screenshots where useful. Do not email card numbers, security codes, passwords, or government-identification documents unless we specifically explain why they are legally required and how to send them securely.

We aim to acknowledge a complaint within two business days and resolve ordinary order issues within seven business days. Complex payment, privacy, or provider investigations can take longer; we will explain the status.

If a UAE consumer complaint is not resolved, the customer may contact the competent consumer-protection authority. Privacy complaints may also be made to the competent UAE data-protection authority. These options do not prevent any other mandatory legal remedy.